Enterprise vision: to build a world-class third party inspection and testing institution
Enterprise mission: help China intelligent manufacturing service equipment quality
Enterprise values: customer first, rigorous, realistic, innovative and win-win
Enterprise quality policy: scientific, fair, realistic and transcendent
Customer service of Western testing
1、 211 service standards
1. the customer site will be arrived within 2 hours after receiving the telephone in Xi'an
2. the customer shall ensure the test starts within 1 hour after the customer arrives at the laboratory
3. issue test report within 1 day after the completion of single test
2、 Test services
1. 400 hotline: one key direct connection for the whole line
2. Customer Manager: technical consultation of demand analysis
3. customer service center: communication, coordination and attentive service
4. test center: excellent operation standard
5. sample transfer: the special vehicle is safe and fast
6. test equipment: the model is rich and functional
3、 Customer supporting services
1. customer service center
The whole process coverage ensures the quality of customer service
2. full process information service
The whole process of test information data management service
3. sample delivery team
Professional protection strictly confidential to ensure safe transportation of samples
4. multi area customer rest space
Free rest places and outdoor smoking areas are provided in each test Park
5. Bilingual Communication
Bilingual communication to achieve technical service communication without obstacles
6. emergency supplies
Provide charger, old glasses, noise reduction earplug, emergency medical package and other services
7. service inspection and supervision
Assign special personnel to patrol and supervise the whole site, and solve the complaints and suggestions on site
8. free vehicle parking
Provide free parking service in the vehicle park
9. multifunctional customer rest area
Free lockers, reading columns, sports facilities, entertainment facilities
10. catering service
Provide nutrition brunch service